Follow the top management approach

We find and solve the most critical and challenging problems. We take an overall, independent, and fact-based view of a client’s performance. We rely on facts because they provide clarity and align people. Facts are the global management language. We work with facts to provide credible recommendations. We work directly with leaders who can partner with us to develop and accept recommendations and have the ability to implement them.

Use our global network to deliver the best of the firm to all clients

We rely on multiple people to provide leadership and our high standard of client service in each situation. We draw on our global network of internal or external expertise to bring together the right minds for the right solutions.

Bring innovations in management practice to clients

Our clients need new insight. We bring our best thinking to our clients. We invest significant resources in building knowledge. We see it as our mission to bring this knowledge to our clients and to force ourselves to think about what is next.

Build client capabilities to sustain improvement

We work with our clients as we do with within our team. We build their capabilities and leadership skills at every level and every opportunity. We do this to help build internal support, get to real issues, and reach practical recommendations. We bring out the capabilities of clients to fully participate in the process and lead the work after we have left.

Build enduring relationships based on trust

We earn our clients’ trust. We do this through our consistently superior service, our professional conduct, and our complete commitment. We are responsible for earning and keeping our clients’ trust with our individual behavior and the quality of our work. We care for our clients as people and organizations, even when we are not serving them.